The chatbot script helps to direct customers to rate Fanpage
@Trang Thanh

The chatbot script helps to direct customers to rate Fanpage

Customers always tend to choose carefully before buying. Users will often consider the prestige on your Fanpage based on 3 factors:

  • Feedback time.
  • Daily post activity.
  • Rating, evaluate

And in this post, I will talk about the third factor to help your Fanpage have more positive reviews -> a great impact on the psychology of those who have not trusted your Brand yet, do not despise!

Step 1: Define target!

Obviously, the target is simply to make users rate your Fanpage, which means helping them see more posts on your Fanpage!

Step 2: Build chatbot script

We compose a simple message sequence like this:

Please note that you should add a rating option with the "+ Quick Reply" block because the buttons are limited to a maximum of 3:

You will have to set up 5 separate messages for these 5 options, add emoji icons to attract attention and readers are more sympathetic!

For the and ★★ options, I will upload content like this:

Although this is an automatic chatbot, it will help bring a good experience to the recipient because:

  • You are showing interest in customers about your level of support.
  • Create opportunities for users to post their reviews. From there, consider withdrawing experience to improve your services.

Please change the sentence again if you find it unreasonable!

With the ★★★ option, this is interpreted as medium rating but not too bad, so refine the content a bit:


With the ★★★★ and ★★★★★ options, write a few lines inviting them to review your Fanpage and insert a button that contains a link to the Fanpage's review page.

Please tag each customer rating. Customers 1,2 and 3 stars should take care of them better because they may be fastidious, but you still have a chance because they have responded to you !!!

The customers who rated 4,5 stars, they are quite sympathetic to you, give them deals to keep them, sometimes with a few sales combo, promotions.

Good luck!



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